Job Title
79% recommends it
Barcelona - Spain
I'm a paragraph. I'm connected to your collection through a dataset. To update me, go to the Data Manager. The Data Manager is where you store data to use in your site pages, or collect data from site visitors when they submit a form.
🤲 "Trust greases the wheels." 🤲
I recently sat down with Gregorio Uglioni CCXP, ACXSPlus to talk about the key customer experience drivers in platform businesses. 🚀
In a digital economy, creating more VALUE for customers is imperative, USABILITY supports interactions and TRUST greases the wheels. 💫
Hi all, my podcast interview with Fireside Chats Without the Fires has just been released! We're talking about platforms, online communities, digital trust, having a higher purpose and what all of this means for customer experience. Hope you enjoy it!
Links to the full podcast and Youtube video here: https://bit.ly/3vdxXR6
Together with Andrei Hagiu from Boston University, we run a biweekly substack newsletter about platform businesses, called The Platform Chronicles. We believe our perspective is quite unique, given we've been researching, publishing and teaching about platform businesses for nearly 20 years, and at the same time we angel invest in startups that are building platform businesses or otherwise leverage network effects. We also advise startups, and have consulted for some large companies on platform strategy and policy issues.
Here is our latest post on how and why product/service businesses should consider turning themselves into #platform businesses. This is the first of several posts we will have on the topic.