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🤲 "Trust greases the wheels." 🤲


I recently sat down with Gregorio Uglioni CCXP, ACXSPlus to talk about the key customer experience drivers in platform businesses. 🚀


In a digital economy, creating more VALUE for customers is imperative, USABILITY supports interactions and TRUST greases the wheels. 💫


Watch or listen as we dive into the differences between traditional pipeline businesses versus platforms, why good governance is the new management and how platforms can use their powers for good. 💞


Video link: https://youtu.be/Fu0z63kqKCI

Podcast link: www.cxgoalkeeper.com/podcast


Marina Planas
Sabrina Guzmán
Vicente Valencia
Anna Noakes Schulze
Unknown member
May 27, 2021

Congrats Anna, very interesting!

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Hi all, my podcast interview with Fireside Chats Without the Fires has just been released! We're talking about platforms, online communities, digital trust, having a higher purpose and what all of this means for customer experience. Hope you enjoy it!


Links to the full podcast and Youtube video here: https://bit.ly/3vdxXR6



Marina Planas
Sabrina Guzmán
Roger Pena
Anna Noakes Schulze

Together with Andrei Hagiu from Boston University, we run a biweekly substack newsletter about platform businesses, called The Platform Chronicles. We believe our perspective is quite unique, given we've been researching, publishing and teaching about platform businesses for nearly 20 years, and at the same time we angel invest in startups that are building platform businesses or otherwise leverage network effects. We also advise startups, and have consulted for some large companies on platform strategy and policy issues.


Here is our latest post on how and why product/service businesses should consider turning themselves into #platform businesses. This is the first of several posts we will have on the topic.


Subscribe for free by entering your email address (you can unsubscribe at any time), and if you find it useful, please feel free to share.

Marina Planas
Sabrina Guzmán
Jordi Llonch Esteve
Roger Pena
Jordi Llonch Esteve
Jordi Llonch Esteve
Mar 03, 2021

thank you

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We are already 1🤓🤓🤓 on LinkedIn! 🎉 May the passion for platforms do not end...


To celebrate be the coolest 😎 wearing #TheNTWK use the code: 10%OFF just till January 31st at our store



Damian Rochman
Adriana Lakatosova
Sameer Singh
Roger Pena

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