2022 Customer Centricity World Series Winner and CX Professional of the Year, Clare Muscutt, has earned international acclaim as a pioneering 'thought-leader-practitioner' in the realm of customer experience (CX). Her proven track record includes delivering multi award-winning commercial results for leading global enterprises across hospitality, retail, and B2B sectors, such as Whitbread, Sainsbury's, and Compass Group.

In 2017, Clare founded her London-based CX design agency, leveraging her expertise to provide innovative, human-centered product, service, and experience design solutions to clients worldwide. As a global consultant and sought-after keynote speaker, she is committed to helping organizations create unparalleled value for their customers.

Driven by a desire to amplify the voices of women in the CX and tech industry, Clare launched the 'Inspiring Women in CX' podcast during the pandemic. This passion project propelled her into the tech-startup arena, where she founded the world's premier online membership community for women in customer experience. As a Virgin-funded founder and CEO, Clare now leads this rapidly expanding global scale-up, uniting thousands of women, sponsors, and supporters in their pursuit of diversity, equity, and inclusion to revolutionize the future of CX.