The Tradeoff Between Openness and Trust in Digital Marketplaces:
The market has been running a decades-long test on consumer preferences for open vs. closed platforms: On desktop, consumers can choose Windows if they want a more open experience and macOS if they want a more closed experience. Similarly, on mobile devices, consumers can choose Android if they want to be able to sideload app stores and iOS if they want a more controlled experience.
🧐 Your primary design decision—Agglomerations
Product-to-platform (Part III):
[T]he key balancing act for Shopify when attempting to become a platform by reaching out to its customers’ customers is to do so in a way that creates enough value for its customers and does not appear to commoditize them or weaken their customer relationships.
👩🏻🎓 From SaaS to Innovation Platform—Platform Chronicles
Embracing irrational, non linear thinking to unleashing continuous innovation:
Uber has bilateral relationships with drivers; drivers don't really have a relationship with each other. The true meaning of the ecosystems comes out when those relationships are multifaceted.
🎙 Haydn Shaughnessy—Fintech+