🤲 "Trust greases the wheels." 🤲

I recently sat down with Gregorio Uglioni CCXP, ACXSPlus to talk about the key customer experience drivers in platform businesses. 🚀

In a digital economy, creating more VALUE for customers is imperative, USABILITY supports interactions and TRUST greases the wheels. 💫

Watch or listen as we dive into the differences between traditional pipeline businesses versus platforms, why good governance is the new management and how platforms can use their powers for good. 💞

Video link: https://youtu.be/Fu0z63kqKCI

Podcast link: www.cxgoalkeeper.com/podcast

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